IT Operations · Cloud Infrastructure · Production Systems

Engineering what can’t afford to fail.

Technology for the moments that matter—from critical infrastructure and disaster recovery to live broadcasts and large-scale productions.

I turn complex challenges into reliable systems, clear ways of working, and useful tools—from scripts and automation to AI-assisted workflows—helping teams deliver with confidence, even under pressure.

I lead collaboratively, stay close to the work, and prepare for what could go wrong. My approach brings technology, people, and purpose together—because the details behind the scenes determine what succeeds in the real world.

20+ years Building · Operating · Delivering
Thomas Fraley

A true measure of understanding is the ability to explain in a way everyone can understand.

Working in live production and growing companies taught me that expertise isn’t knowing everything. It’s knowing how to learn quickly, bring the right people together, and solve the problem in front of you.

What I bring to the work

Key Competencies & Skills

Technology Operations

Managing the systems, services, users, and support workflows that keep organizations productive.

Administration

  • Google Workspace
  • Microsoft 365
  • Exchange
  • Entra / Azure AD

Platforms

  • macOS
  • Windows
  • Linux
  • iOS / iPadOS

Service

  • Endpoint Support
  • Remote Support
  • Account Access
  • Account Lifecycle

Operations

  • Vendor Management
  • Office Build-outs
  • Purchasing
  • Documentation

Leadership & Delivery

Turning technical risk into clear plans, supported teams, and dependable delivery.

Leadership

  • Team Training
  • Junior Staff Support
  • Hands-on Escalation
  • Incident Response

Stakeholders

  • Executive Comms
  • Creative Teams
  • Production Teams
  • Vendor Relations

Operations

  • Budget Planning
  • Procurement
  • Vendor Management
  • SLA Support

Delivery

  • Project Planning
  • Risk Mitigation
  • Process Improvement
  • Technical Handoffs

Apple & Device Management

Managing devices through every stage—from enrollment and access to security, repair, and return.

Apple Fleet

  • Apple Business Manager
  • Jamf
  • Apple Configurator
  • MDM

Platforms

  • macOS
  • iOS
  • iPadOS
  • Apple Support

Lifecycle

  • Asset Tiger
  • Inventory Tracking
  • Assignment / Return
  • Repair / Warranty

Security

  • MFA
  • YubiKey
  • Password Managers
  • License Tracking

Networks & Secure Connectivity

Designing and managing secure, resilient connections across offices, cloud services, remote teams, and field locations.

Connectivity

  • Peplink
  • SpeedFusion
  • AWS VPN
  • Tailscale
  • OpenVPN
  • WireGuard

Platforms

  • Cisco
  • Ubiquiti
  • WatchGuard
  • pfSense

Networking

  • Routing
  • Firewalls
  • NAT
  • DNS / DHCP
  • Wi-Fi

Reliability

  • Bonded Cellular
  • Starlink
  • Wireshark
  • Packet Capture
  • SNMP & Logs

Cloud, Systems & Recovery

Protecting critical work and keeping teams moving through dependable cloud, storage, backup, and recovery systems.

Cloud & VMs

  • AWS
  • Azure
  • DigitalOcean
  • Linode
  • VMware

Storage

  • Linux SAN
  • StorNext
  • Quantum
  • DOTHILL SAN
  • EchoStreams

Data Workflows

  • LTO
  • SMB
  • AFP
  • FTP
  • rsync

Resilience

  • Backup & Recovery
  • Disaster Recovery
  • Business Continuity
  • Monitoring
  • Runbooks

Programming, Automation & AI

Practical scripts, internal tools, and AI-assisted workflows that reduce repetitive work, improve visibility, and solve operational problems.

Automation

  • Python
  • AppleScript
  • Workflow Scripting
  • Internal Tools

Development

  • Git
  • Gitea
  • GitHub
  • Xcode

AI Tools

  • Codex
  • Claude
  • ChatGPT
  • OpenClaw

Local AI

  • LM Studio
  • Local Models
  • Rapid Prototyping
  • AI Operations

Live Media & Transmission

Keeping live productions connected from the first camera feed to the final audience.

Transmission

  • LiveU
  • Haivision
  • Teradek
  • AWS Elemental
  • Wowza

Protocols

  • SRT
  • RTMP
  • HLS
  • RTSP
  • NDI

Production

  • vMix
  • Ecamm
  • OBS
  • FFmpeg
  • Blackmagic Design

Workflows

  • Remote Production
  • Encoders / Decoders
  • Technical Direction
  • Stream Reliability
  • DIT Workflows

Colleagues · Clients · Collaborators

Testimonials

A few words from people who have worked alongside me.

Thomas is very knowledgeable in his field. He is an excellent problem solver. If there is something that he doesn’t know, he will find a way to acquire the knowledge needed to get the task done.

Alicia DipietrantonioAssistant Studio Manager, Berliner

Thomas is very knowledgeable and meticulous in his field of expertise. He is very diligent, a pleasure to work with, and knows how to get the best results!

Evy ZavalaAttorney, Zavala Law Firm

Not only does he know content and is very creative; he also has the soft skills that many lack. He is very dedicated to his work and continues to stay on top of new technologies.

Rebecca CorradoVice President, Administration · NYC School Construction Authority
Field-ready production and data systems inside a technical workspace

Current Chapter

Reliable systems,wherever teams work.

IT operations · cloud infrastructure · production technology

Today, I work across business technology, cloud and on-premises infrastructure, user support, and live production systems. I manage the everyday environments teams depend on, prepare for disruption, and build scripts, internal tools, and AI-assisted workflows that solve problems and keep work moving—from offices and remote teams to live events in the field.

Explore recent chapters

A complete history

49 chapters · work and life · 1995—2026

Work and life, in chapters.

A career—and a life—built through changing roles, new challenges, and the experiences that shaped both.

2026

1 chapter

2024

10 chapters

2023

13 chapters

2022

2 chapters

2021

3 chapters

2020

2 chapters

2019

1 chapter

2016

1 chapter

2011

1 chapter

2010

2 chapters

2007

1 chapter

2006

1 chapter

2005

1 chapter

2004

1 chapter

2002

1 chapter

2001

2 chapters

2000

2 chapters

1999

3 chapters

1995

1 chapter

Connect

Let’s build something that matters.

Open to conversations about IT leadership, cloud and infrastructure operations, production technology, consulting, and complex environments where dependable systems matter.

NEXT CHAPTER

Let’s keep the conversation going.

Infrastructure, production systems, and live media—shared as the work unfolds.

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